FAQs

Orders

We are working hard behind the scenes to create a “My Account” area with past orders, Address management, and which will include a wishlist that you are able to send to friends and family members for gift ideas. This will be done via email addresses, so make sure you use the same email for all orders and when the account section is ready to go live, your past orders will automatically be added in there.

Please go to our customer service form via the button below and leave a short message along with your contact information, and a member of our team will get back to you.

If you’d like to make a change to your order, including your shipping address, send us an email at as soon as you can! We’ll do our best to catch your order before it ships out.

Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail and we’ll do our best to work some magic for you.

You can design your own frame! E-mail to customize your frame!

Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!

Don't worry, we never include the price on any of the packages that we ship out!

Shipping

Once you place your order, it'll be processed within 5 business days. All of our framed artwork is hand-made to order to maintain the quality of our artwork. Once your order is ready, we will ship it out to you and provide you with a tracking number.

We don’t offer expedited shipping at this time, but if you want to peer into the crystal ball to see when your order will arrive, email us at .

You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.

If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at and we’ll help track it down!

So sorry to hear it! Please contact us at so we can sort out a refund or send out a new order straight away. It would be very helpful if you could include a photo of the damage so we can determine whether we need to contact the shipper as well.

Reply to your order confirmation email and let us know that you meant to include a note, and if it hasn't shipped yet we'll make sure it is included.

Returns

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at to initiate a return or exchange within 14 days of delivery.

Ethics

Don’t just plant butterfly & bee friendly plants in your garden. Think about the caterpillars too as they need to fatten themselves up before morphing into a butterfly. Don’t forget food for their caterpillars. Nettles, hops, lady’s smock, holly, ivy and meadow grasses provide food for the caterpillars of a wide range of butterfly species. so they don’t have to go so far to feed.

The beauty is that we don’t actually kill anything. All of the specimens we use to handcraft our products are purchased directly from conservation farms all over the world. They are allowed to live out their full life cycle in natural settings, closely managed by conservation farmers who ensure an optimal environment to allow the populations to thrive.

As adults, an insect's strongest drive is to reproduce. Most of our butterflies naturally die shortly after this has been achieved. Adult Atlas moths have no mouth and so don’t eat, which is why the caterpillar will eat as much as possible during the larval stage for the insect to survive its short life. Once adult moths emerge, they live only one or two weeks at a push. A single female Atlas can lay up to 500 eggs in her lifetime, so very few females are required to start captive populations.

Butterfly and insect farms breed live, healthy specimens in carefully controlled environments.

Female butterflies are placed in a large enclosure. They are surrounded by the same plants they would naturally find in the wild to lay their eggs on. A single female butterfly can lay between 100 to 500 eggs in her lifetime. For this reason, only a few female specimens are required.

In the wild, butterfly eggs only have an approximate 5% chance of survival. On a butterfly farm, the chance of survival increases to around 95%. Around 20% of all the butterflies bred on farms are released into the wild.

Caterpillars are allowed to pupate from the eggs and consequently turn into butterflies. These butterflies in turn then mate and the cycle begins all over again, promoting sustainability.

The lifespan of a butterfly depends on the species. Some live for a few weeks, whilst others can live for a few months. The Atlas moth, the largest species of moth in the world (with a wingspan averaging 12 inches) lives just for a few days.

Deceased butterflies are then gathered for specimen collectors like ourselves. Farms include universities, zoos, nature centres, butterfly houses and museums amongst their customers. Like us, these places aim to share the beauty of the natural world with people.

In developing countries, where the majority of threatened rainforest habitat is, the difficulty of protecting forests has been a lack of economic opportunities for rural people. Unfortunately, earning a living in these areas almost always involves agricultural farming, cattle ranching, or logging - all of which lead to severe habitat degradation or destruction.

The practice of butterfly farming is unique because it combines economic development and conservation; and when introduced as an economic alternative to traditional farming and managed properly, it can have a profound impact on the environment and communities.

In contrast to agricultural farming, cattle and logging, butterfly farming is dependent upon native plant species and a butterfly farmer must keep areas of land intact to provide a food source for the caterpillars.

While a majority of breeders cannot make a full living off of butterfly farming, the extra income has been shown to make notable improvements in food security, primary health care and education.

Additionally, and more importantly, butterfly farming can transform a community's attitudes about the forest. For example, in Tanzania before the Kipepeo Butterfly Farming Project started in 1992, the local people had a very negative view of the forest. 96% of the farmers were unhappy with the forest and 54% wanted it completely cleared for settlement. (Gordon, 2000) This was due in part because the protected forest harboured many animals, such as elephants and baboons, that destroyed the farmers’ crops. In a survey 5 years after people saw the impact of the butterfly farms on their community, a new survey now showed only 16% of the people surveyed wanted the forest cleared!

When insect habitats are protected, all the other plants and animals that live there also benefit.

General

Of course! Please contact us and we can discuss your requirements.

We do include the option to sign up for back in stock email notifications on all of our sold out products. Simply go to the product page of the product your after where you will see the option to sign up to be notified. It’s also worth checking back as the site is regularly updated.

The best way to contact us is by using the contact form.

Not at the moment but we hope to in the very near future.

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